At SHOPOLIS, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free returns and exchange policy. Please read the following guidelines carefully to ensure a smooth process:
Return Eligibility:
You have 14 calendar days from the date of receiving your order to request a return or exchange.
The item must be unused, in its original condition, and in the original packaging.
Items such as perishable goods, personalized items, and intimate or sanitary goods are exempt from being returned unless they are defective.
Return Procedure:
To initiate a return or exchange, please follow these steps:
Contact our customer support team at [customer support email/phone number] to notify them of your return request.
Pack the item securely, preferably using the original packaging, and include a copy of the invoice or order confirmation.
Return Shipping:
The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective item.
We recommend using a trackable shipping method to ensure your return is received.
Refund/Exchange Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange.
If approved for a refund, it will be processed to your original payment method within [number of days for processing refunds, e.g., 5-14 business days].
If approved for an exchange, the replacement item will be shipped to you promptly.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange at no additional cost to you.
Non-Refundable Items:
Certain items, such as gift cards, downloadable software, and clearance items, are non-refundable.
Cancellation of Orders:
If you wish to cancel your order before it is shipped, please contact us as soon as possible. Once the order has been dispatched, the standard return policy applies.
Please note that SHOPOLIS reserves the right to amend this policy at any time. It is your responsibility to review this policy periodically for any changes.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team. We are here to ensure your shopping experience with us is exceptional.
Thank you for shopping at SHOPOLIS. We value your trust and look forward to serving you again!